Saint Nic will not accept any returns unless it falls under a valid Defective or Damaged Goods Claim.

All returns will be considered solely at the discretion of Saint Nic. 

Returns will only be considered if requested within 7 days of the purchase date. 

All returns or refunds to be emailed to info@saintnic.co.za. 

Saint Nic requires a digital photograph of the faulty product sent by email along with your purchase order number. A “Faulty Goods Claim Form” will be emailed in reply to your faulty goods claim. Please complete the “Faulty Goods Claim Form” and email to info@saintnic.co.za.

If the Goods have been approved for return, we will notify the Customer.

If the customer is returning goods via courier or post office please package it carefully so that it does not become damaged en route. All Goods being returned to Saint Nic must be in its original packaging and resalable condition when we receive the goods.

Please note that handmade products are not always ‘perfect’ and irregularities that do not affect the overall function of the product are not considered as fault making issues. 

If goods returned are approved, one of the following will take place:

Repair: If possible, Saint Nic will repair the damaged item.

If an item is deemed to have been damaged by anything other than a manufacturer’s defect, if possible, Saint Nic will quote the customer on repairing the item. The customer is not obligated to accept the quotation. 

Swop-out: At the discretion of Saint Nic the damaged/faulty goods may be replaced with an exact same make and model. If no stock is available at that time, another item may be ordered. An alternative may also be offered to the customer. 

Refund: The Customer may choose to have the value of the damaged Goods refunded. Should the Customer choose this option, he/she will be liable to pay a handling fee of 20% of the value of the goods returned. No refunds will be processed without a completed Refund Request Form (“RRF”) being received. Please contact us and request a RRF.

Refunds may take up to 21 working days from receipt of a completed RRF. Refunds larger than R20 000.00 may take longer. Saint Nic cannot be held responsible for incorrect banking details provided by the Customer on a RRF Form and recovery of incorrectly paid refunds is the responsibility of the customer. 

All refunds requested on returned items are subject to a 20% handing fee, which will be deducted from the amount to be refunded. Returns will be accepted solely at Saint Nic Management’s discretion provided that items are in new and saleable condition, in the original packaging with all tags and labels attached and intact. We reserve the right to refuse returns on Special Order items.

If a refund is requested on a cancellation of an order, a 20% admin/handling fee will be deducted if the order is cancelled within 6 months of placing the order. Saint Nic reserves the right to refuse an order cancellation or charge a higher Cancellation Fee on Special Order item(s) cancellations.

No returns or refunds will be accepted on branded or custom products. 

No returns or refunds will be accepted unless they fall under a valid Defective or Damaged Goods Claim.

Saint Nic will not be held liable for any damages caused to or loss of product while in transit to the consumer.